Friday, May 22, 2020

Alexander Graham Bell Essay 10 - 1602 Words

Alexander Graham Bell, a man who best known for inventing the telephone. Most people dont know he spent the majority of his life teaching and helping the deaf. Educating the hearing impaired is what he wished to be remembered for. Bell was born on March 3, 1847, in Edinburgh, Scotland. His mother was a painter of miniature portraits and also loved to play the piano even though she was nearly deaf. Alecks mother knew that he had a talent for music and always encouraged him to play (Matthews 12). Alexander Melville Bell, his father, was a Professor of Elocution, Art of public speaking (Bruce 16). Due to the fact that his father was a very knowledgeable man and a professor, Aleck obtained most of his education from his father and†¦show more content†¦Bell could now make a copy of the pattern and keep one for himself and give one to his student so that they could practice with it until they were able to resemble the same type of pattern (Mackenzie 68). Aleck taught by day and invented by night. He had some rough sketches on how the telegraph could actually be improved. The Massachusetts Institute of Technology (MIT) was able to lend him a laboratory for him to experiment in. The main reason why he was doing this was he thought that this machine would be able to help him better teach the deaf (Matthews.) The main man that Aleck worked with was Thomas Watson. The two tried dozens upon dozens of electric current configurations and on top of everything they did not have directions or blueprints to follow. Aleck stated to Watson, if I can get a mechanism which will make a current of electricity vary in its intensity, as the air varies in density when a sound is passing through it, I can telegraph any sound, even the sound of speech (Mackenzie 85.) Bell knew that in order to produce sound to transmitting through a wire he would need more then one transmitter, but having several transmitters in a series would send the current at different rates. When the current was sent at different rates it just blocked the wire up and in return was useless. The two men were skeptical about building the telephone becauseShow MoreRelatedHelen Keller: An Idol to Deaf People?2987 Words   |  12 Pagesignored. The questions focused on will be: What were her accomplishments? Did she fight for equality or was her advocacy for a different purpose? How did Laura Bridman pave the way for Helen to become famous? Did Helen’s personal connection to Alexander Graham Bell shape her perspectives on deaf or blind people? When did Helen Keller become a radical? Did that change societies perspective on her as the sympathetic deaf blind person? Did her advocacy benefit either the deaf or blind world or both? WhatRead MoreSound Recording s Evolution : Does It Affect The Music Industry?1427 Words   |  6 Pagesof music industry has liberated music and grown listeners with wider taste than ever, whereas on the other hand others worry that finding music is too easy and without need to save money to by an album we are becoming care less about music. In this essay I am not going through the argument, explaining what is good and bad about today’s music industry. I am going to talk about evolution of recorded sound, what is the very first factor that contributed to the changes of indu stry and mention eventualRead MoreImportance of Top Management in Strategic Management1825 Words   |  8 Pageswriters have emphasized that strategy is the outcome of a formal strategic planning process and that top management plays the most important role in the process. Although this view has some basis in reality, it is not the whole story† (p.11) In this essay the author will be showing that top management does indeed play an important and vital role in the strategic planning process but that many other factors such as middle management and unplanned or emergent strategies also play a large and very importantRead MoreHelen Keller2150 Words   |  9 PagesKeller’s Impact and Legacy 7 8. Helen Keller’s Famous Quotes 8 9. Conclusion 9 10. Bibliography and References 10 Outline I. Helen Keller’s Early Life A. Born in Tuscumbia, Alabama. B. Her illness at a young age. C. Overcoming her disabilities. D. Finding aRead MoreThe Historical Origins Of Modern Eugenics2168 Words   |  9 PagesIntroduction Eugenics has been debated all over the world. Eugenics is basically trying to create the perfect race and get rid of the non perfect. Throughout this essay I will discuss the historical origins of modern eugenics, American role of modern eugenics, development of the international eugenics movement, Hitler s expansion of eugenics and the American role in that expansion, and the view of Newgenics.Then I will discuss the philosophical ethics and how they relate to eugenics. First willRead MorePsychology the Nervous System Essay examples3305 Words   |  14 PagesAssignment 3 Written Essay Questions 1. a) We are able to experience different types of sensations because our nervous system encodes messages. German physiologist Johannes Muller in his doctrine of specific nerve energies described a kind of code which is anatomical. In his doctrine, Muller explains that different sensory modalities exist because signals received by the sense organs stimulate different nerve pathways that lead to different areas of the brain. For example, when the earRead MoreTest Bank For Ethics For The Information Age 5th Edition Mike Quinn4321 Words   |  18 PagesAbility to print log of transactions for owners d) Ability to compute amount of change to give customer e) Ability to ring a bell every time cash drawer is opened 9. Punched card tabulation was invented by Herman Hollerith, an employee of a) the Pennsylvania Railroad. b) the Census Bureau. c) the Pennsylvania Steel Company. d) the Burroughs Adding Machine Company. e) IBM. 10. Which of the following phrases best describes a system that inputs data, performs one or more calculations, and produces outputRead MoreTheories of Organizational Behavior10512 Words   |  43 Pagesbroader set of relationships, some inside the organization and some across the organization’s borders. A diverse set of modern management theories pays homage to Follett on this point. Chester Barnard Chester Barnard, who was president of New Jersey Bell Telephone Company, introduced the idea of the informal organization — cliques (exclusive groups of people) that naturally form within a company. He felt that these informal organizations provided necessary and vital communication functions for theRead MoreSolution Manual, Test Bank and Instructor Manuals34836 Words   |  140 Pages Rosenblatt (SM+TB+Solution to online projects+Extra Case Study Solutions Analysis for Financial Management, 10e_Robert C. Higgins (ISM+TB) Analytical Mechanics, 7th Edition _Grant R. Fowles, George L. Cassiday (SM) Anatomy Physiology with IP-10, 2E_Frederic H. Martini,Judi L. Nath (TB) Andersons Business Law and the Legal Environment, Comprehensive Edition, 20th Edition _ David P. Twomey, Marianne M. Jennings (IM+TB) Andersons Business Law and the Legal Environment, Comprehensive VolumeRead MoreMerger and Acquisition: Current Issues115629 Words   |  463 PagesMartin’s Press, LLC and of Palgrave Macmillan Ltd. Macmillan ® is a registered trademark in the United States, United Kingdom and other countries. Palgrave is a registered trademark in the European Union and other countries. ISBN-13: 978-0230-55379-8 ISBN-10: 0-230-55379-6 This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging, pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin

Thursday, May 7, 2020

The Battle Of The American Revolution - 2391 Words

When French and British both claimed expansion into the Ohio River Valley in 1756, the war broke out. This war was called the French Indian War, also known as the Seven Years’ War. Actually, it was the first worldwide war because it was a massive conflict between Spain, France, England, North America, Austria, Philippine, and Prussia. The Seven Years’ War lasted from 1756 to 1763. It ended with British’s victories at Louisburg, Fort Frontenac and Quebec. The Treaty of Paris in 1763 was an afterward treaty that ultimately led to the British dominance of North America colonial outposts. However, the staggering cost of the war put British in a dangerous economic situation with enormous debts. Furthermore, Britain had to deal with new territories and old colonies. Parliament therefore passed a series of measures to recover the expenses on the war and created new courses in dealing with America. Those measures intensified colonials’ resistance to British imperi al policies, which later led to the American Revolution. The American Revolution was a comprehensive revolution, which included economic, political and social causes. When the American Revolution ended with the Treaty of Paris in 1783, the consequences of the American Revolution could also affect nation politically, socially, and economically. The economic cause of the American Revolution was Britain’s imperial policies based on recovering of the debts between 1763 and 1776. Beginning with the Currency Act in 1764,Show MoreRelatedThe Battle Of The American Revolution1535 Words   |  7 Pages 1775, tension between the American colonies and Great Britain had reached its breaking point as fighting erupted at Lexington and Concord, Massachusetts. These battles marked the beginning of the American Revolution, where the colonists sought freedom from King George III of England and Parliament. After fighting for years to gain their independence, the American colonies won the war. E ven though the colonists faced several disadvantages during the American Revolution against the British, the determinationRead MoreBattle Of The American Revolution1451 Words   |  6 PagesThe Battle of Yorktown was one of the most significant battles of the American Revolution. Not only was it a major battle that helped end the war but also showed the power of the Continental Army’s field artillery. The battle was a major turning point in establishing the freedom of the United States of America and was the last major battle of the war. The Continental and French forces moved to Yorktown on 28 September 1781, however the first shot was not fired until 9 October of 1781. It was roughlyRead MoreThe Battle Of The American Revolution1377 Words   |  6 Pages The American Revolution begins with the taxation of the American colonies to pay for French and Indian War or sometimes called the Seven-Year War. 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GeneralRead MoreBattle For The American Revolution957 Words   |  4 PagesThe Battle of Yorktown From October 09, 1781 to October 19, 1781, arguably the most important battle for the American Revolution took place in Yorktown, Virginia. During this 10 day battle, American forces decimated the British with strategic and relentless artillery fire virtually ending the Revolutionary War. This monumental battle was won from not only artillery fire, but also clever tactics. General George Washington and French commander Comte de Rochambeau out-smarted the British forces byRead MoreThe Battle Of Nassau : The American Revolution1183 Words   |  5 PagesBattle of Nassau The American Revolution war was sanctioned by the former British settlers who wanted autonomy from British Rule. The revolution itself was a culmination of years of heavy taxation and exploitation by the British loyalists. It was the expansionist ambitions of the British Empire that caused it to lose the grip on the American sub continent (Scanlan, 2015, Para. 2-4). The British had embarked on a serious expansion of its empire through the acquisition of colonies in Africa and AsiaRead MoreThe Battle Of Saratoga And The American Revolution1504 Words   |  7 Pages Between 1765-1783 the American Revolution had many different battles that affected its ending results. One of these battles were the Battle of Saratoga which had a major effect on the American Revolution. This battle displayed the Americans power to the French, convincing them to join the war with the Americans. France supplied the American with their advanced weaponry, financial help, and anything for them to win t he war. 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Wednesday, May 6, 2020

Usability Evaluation and Recommendations Free Essays

Usability Evaluation and Recommendations For Sixties Press Poetry Magazine IT3210 – Web Systems and Technologies John Winko Capella University Introduction This paper will propose a website redesign for Sixties Press Poetry Magazine located at http://www. sixtiespress. co. We will write a custom essay sample on Usability Evaluation and Recommendations or any similar topic only for you Order Now uk. The site is owned by Thushari Williams according to Whois and the primary purpose of the site is curating/collecting/publishing various poets’ work that relates to a 1960’s era theme. There does not appear to be any corporate backing to the publication or syndication of any sort. After reading through the tirade of obfuscated source code, it is a safe assumption the site was initially done in an older version of Microsoft Word then saved as a webpage. Site improvements will be recommended based off of a blended heuristic matrix found in appendix 1 formed from Search Engine Journal and usereffect. com. Table of Contents Introduction2 Table of Contents3 Identity4 Structure and layout4 Information architecture and site navigation5 Use of visual elements6 Usability7 Accessibility7 Conclusion8 References9 Appendix 1 – Heuristic Usability Questionnaire10 Appendix 2 – Site Navigation and Use Case Scenario14 Identity The website http://www. sixtiespress. co. uk is for a magazine called â€Å"Sixties Press Poetry†. The site has a logo that is replicated at the top of every page but does not have a clear tag line to indicate the purpose of the site. A user has to glean the fact the site is a collaboration of different authors generating 60’s themed poetry from menu items and the body content on the main page. There is not a specific â€Å"About Us† page anywhere on the site and the only contact information is in a small section on the bottom left portion of the homepage. The target audience is anyone seeking poetry with a 60’s theme and critical of poetry publishing processes in place in today’s society. Additionally, there are options for purchasing hard-print magazines chosen from a catalog. These facts are not readily ascertained from the overload of content found on the homepage. The site redesign will give a more concise description of the site’s purpose on the homepage as well as a brief tagline. The amount of content on the homepage will be trimmed down so that the site’s identity and purpose are more readily apparent. Structure and layout From a layout standpoint, the overall wrapping of the body of each page on the site changes with the homepage having a wrapped width of 836px while the poetry page has a fixed width of 989px. This inconsistency leads to extra whitespace for some pages while less or none for other pages based on the user’s browser resolution and size. The body content is also left aligned so all extra whitespace is shown on the right which detracts from easier focus on the central content of pages. All of the pages show the site logo at the top followed by a navigation menu. This is considered good design and will not be changed structurally for the site redesign. The homepage uses a 3 column layout while other pages vary from 1 to 3 columns for their layouts. Columns are not distinctive in their content and are structurally disruptive giving the appearance of â€Å"cramming† information into a tighter space. There are apparent sections within the homepage body to delineate different parts of the site but no form of clean navigation to identify a relevant section quickly aside from consolidated coloring for each section. Pages are laid out with tables using blank paragraph tags to add space for formatting. This creates a very different viewing experience across different browsers as each medium has a different set of default values for spacing padding etc. The table widths also vary from page to page and section to section creating different alignments from the fixed position formatting used. The site redesign will eliminate the table structure for layout and use floated elements (divisions) to accomplish a more fluid layout. Column structure will follow designs set forth in Appendix 2. Information architecture and site navigation The entire site is broken into about 8 pages branching from the homepage with numerous anchor links used to navigate long pages of poetry. The actual content pages are extremely long, to the point the thumb scroll becomes it’s minimize size at 1920Ãâ€"1080 screen resolution. Given the breadth of information on pages such as â€Å"Poetry. hml†, the architecture could be improved by breaking out pages by author and/or subject. Individual hyperlinks do follow a consistent pattern of being underlined and a hand mouse pointer to indicate that clicking the link is actionable. The actual ordering information for hard print magazines is hidden in a catalog link not listed on the main navigation bar. There are also pages for internal authors that are only accessible from the main page and are not descriptive to being a collection of a specific the respective authors work. The site redesign will encompass using a more description navigation menu to better direct the user if they wish to purchase anything the site has to offer as well as a more intuitive menu and architecture for collective works by author. Use of visual elements For a website decided to poetry, the decisions for color and contrast do not follow a typical 60’s theme let alone theming for easier reading. Typically 60’s themed colors include Turquoise, Jade, and Mint Green amongst others (McEvoy, n. d. ), starkly contrasted to the dark red on black shown on the homepage. The â€Å"important† headings all have a random color with an â€Å"XOR’d† background while the menu has the same variation of random colors with a pitch black background. Each subsection of content within the body of the homepage is a different color with additional areas having an offset color scheme. The under-contrasted pages would make viewing the site very difficult for someone that is color blind The background wallpaper on each page has a subtle 60’s them but does not contrast well with the multi-color text of poetry passages or content in general. The font size and space are adequate but the font face itself detracts from the aesthetics of the pages’ content. The majority of the block text uses a â€Å"Black Chancery† font face which is not considered web safe and the site would be better suited to use a standard serif font. An exception can be made to allow for an embedded font such as Bellbottom Laser (Lorvad, 1991) to be used for adding flare to title headings. Usability Rather than using the html pseudo element â€Å"copy;† the designer made a picture of their copyright statement and it appears they expanded its size from the original distorting the image quality. The site redesign will use text in place of images used to accomplish to the same task. The picture of Barry Tebb, one of the authors, requires a java applet to run only to have a non-value added effect of water droplets on a grainy photo. The site redesign will remove the unnecessary applet and use a static image instead. Additionally, the site logo will be linked directly to the homepage making navigation easier. There is a text area on the homepage that contains about 5 paragraphs of text and requires scrolling in a very narrow window. This will be revised into a more useable text block following the same design pattern as the rest of the site. With the exception of archives page, text blocks are limited to less than 80 characters per line making reading easier. Although links are properly anchored and are consistent with being underlined, the redesign will consolidate link colors to preserve thematic relevance. The actual number of links on the homepage will be reduced as its current form has more links than descriptive content detracting from understanding the purpose of a homepage. Accessibility A W3C validation of the homepage discovered over 130 HTML coding errors and all of the styles were made inline without any use of external CSS. (W3C, 2012) None of the images on the site have alt text to failover if the image failed to load. There is not a concise separation between navigation and content within the code as the home used a table row and other pages used paragraphs as the separating entities. By eliminating the table structure of pages, the site redesign will properly code in HTML5/CSS3 ensuring the viewing experience is consistent across the majority of browsers. The site uses a JavaScript based pop-out menu to assist navigating large pages of poetry but there are numerous compatibility issues that occur. The pop-out menu rests about halfway down the screen and overlaps the body content both when expanded and collapsed. The menu bar beneath the logo is in an intuitive place but â€Å"jumps around† when navigating different pages since the formatting rules vary between browsers. The site redesign will eliminate the JavaScript based pop-out menu and will instead use a floating sub-menu for individual sections. Conclusion The majority of changes to the site will be thematic in nature, updating the color scheme and positioning. Additional changes will be made to improve the site’s identity starting with revising the homepage and including an â€Å"About Us† page to further expand the site’s purpose. HTML and CSS coding standards and practices will be strictly adhered to ensuring compatibility and proper viewing experience across major browsers. References Cumbrowski, C. (2008, Feb 20). 50 Questions to Evaluate the Quality of Your Website. Retrieved Nov 25, 2012, from Search Engine Journal: http://www. searchenginejournal. com/50-questions-to-evaluate-the-quality-of-your-website/6400/ Lorvad. (1991). BellBottom Laser font. Retrieved Nov 25, 2012, from Fontspace. com: http://www. fontspace. com/lorvad/bellbottom-laser McEvoy, D. (n. d. ). Interior Design Retro Style. Retrieved Nov 25, 2012, from All Things Frugal: http://www. allthingsfrugal. com/retro_interior_design. htm Meyers, D. P. (2012, Feb 10). 25-point Website Usability Checklist. Retrieved Nov 25, 2012, from User Effect: http://www. usereffect. com/topic/25-point-website-usability-checklist W3C. (2012, Nov 25). W3C Markup Validation Service. Retrieved Nov 25, 2012, from World Wide Web Consortium (W3C): http://validator. w3. org/check? uri=http%3A%2F%2Fwww. sixtiespress. co. uk%2Findex. htmcharset=%28detect+automatically%29doctype=Inlinegroup=0 Appendix 1 – Heuristic Usability Questionnaire Navigation 1. Are links labeled with anchor text that provides a clear indication of where they lead? Yes. 2. Depth – what is the maximum number of clicks it takes to reach a page within the depths of the site? All pages are a single click away from the homepage (2 clicks if including anchoring from the menu). Given the amount of content on the site it would be more manageable to have a 3 click architecture to more concisely filter and arrange content (by author/by subject). 3. If a splash screen or navigation feature is provided in a Java/JavaScript/Flash format, is a text-based alternative also available? Yes, a JavaScript pop out menu is feature on long pages of poetry and a text version is available at the top of the page. 4. Do clickable items stylistically indicate that they are clickable? Yes, all items that are underlined are linked to some content and the mouse pointer changes to a hand to indicate that the click will be actionable. 5. How intuitive is it to navigate? Are signs obvious or obscured? In a general sense the navigation is intuitive but far from consistent with the layout changes between different pages. The pop-out menu is intuitive in IE but not in other browsers (actual clickable area is not visible). 6. Main navigation is easily identifiable. Mostly yes, however there is a page that contains revenue generation from ordering magazine that is not shown in the navigation bar or easily identifiable. Additionally there are pages that are specific to internal authors that are only accessible from the main page. 7. Navigation labels are clear concise. Textually relevant yes but thematically difficult to read. 8. Number of buttons/links is reasonable. No, there are links to too many different areas on the homepage detracting from being concise. The homepage itself has more link than actual content. 9. Company logo is linked to home? page. No. 10. Links are consistent easy to identify. All links are underlined but thematically change very regularly from size and color. An exception exists for the clickable area for each of the links, clicking to high on the text has no effect. Accessibility 1. Is content structurally separate from navigational elements? The navigation menu on the home page is separated from other content by a tr tag but on subsequent pages is contained in a p tag. There is not a concise separation between navigation and content. 2. Is the website cross-browser compatible? No. The layout is achieved using tables and paragraph blanks and the viewing experience was different between Firefox, Chrome and IE. 3. How compliant is the website with W3C coding standards? Valid HTML/CSS? No, a W3C validation resulted in over 130 errors. The pages only contain inline styles with no external or embedded CSS. 4. Are ‘alt’ tags in place on all significant images? No, there are not alt tags used for any images. 5. Are text-based alternatives in place to convey essential information if this is featured within images or multimedia files? No, on top of alt text being absent, the java applet containing a photo on the main page does not fail safely and left as an empty area. 6. Site load? time is reasonable? Yes, there are very few pictures and most pages consist primarily of text in the form of poems/poetry. . Adequate text? to? background contrast? No. The featured articles page has text color very close to the background color while the navigation items are too contrasted in difference. 8. Flash add? ons are used sparingly. Yes, but the sole java applet add-on used has no specific utility or purpose. The JavaScript pop-out menu does not load correctly across all browsers and is completely cut off from use in Chrome and Firefox. 9. Site has custom not? found/404 page. No. (Requires a server side change so not applicable) Identity 1. Company logo is prominently placed. Yes 2. Clear statement of PURPOSE of the site? Purpose does not become clear within a few seconds without reading much or no text copy at all. Assumptions have to be made from the text in the logo and menu to find out it is a magazine about poetry. 3. Who is the target audience? The site is meant for anyone seeking 60’s era poetry and those looking to purchase a copy of the print magazine. 4. Tagline makes company’s purpose clear. No tagline present. It is assumed the site is about poetry after reading through the body content. . Home? page is digestible in 5 seconds. No, there are multiple vectors the eyes are drawn to which makes getting an overall view more difficult. There are laundry lists of authors, selected readings and selected sections for each subpage of the site on the homepage. 6. Clear path to company information. No specific â€Å"About Us† page listed and had to specifically perform a WHOIS search to determine t rue site ownership. The homepage does contain a clause that specifies original copyright remains with respective authors and images were courtesy of Leeds Library. . Clear path to contact information? Not really, there are contact details on the bottom left corner of the homepage but not specifically listed as official site contact. Design 1. Is the site’s design aesthetically appealing? No, the color scheme alone makes the site very unappealing. The stark contrasts set against the â€Å"swirling† background makes focusing difficult and the left aligned nature draws too much attention to the whitespace left on the right side of the screen. 2. Are the colors used harmonious and logically related? No, colors seem extremely random in nature although they are logically related to sections (one color for each section). 3. Are the color choices visually accessible? No, some parts have color themes that are too starkly contrasted while others are not contrasted enough to allow easier reading. It would be very difficult for someone color blind to absorb a lot of the content. 4. Is the design audience appropriate? Yes, the font size is appropriate for older audiences and those wishing to â€Å"retro† to 60’s content. 5. Font size/spacing is easy to read? Font size and spacing is adequate. 6. Readability and appropriate type face? No, there are multiple different fonts used and the specific fonts do not add to the readability or theme of the website. The â€Å"Black Chancery† font use predominately for block text is not considering a web safe font. Content 1. Is the website copy succinct but informative? There are continuous sections of poetry that detracts from being â€Å"succinct† but the content only design can be considered informative. 2. Does the copywriting style suit the website’s purpose and ‘speak’ to its target audience? There is an attempt at using vibrant colors resembling 60’s design but that attempt falls short of effectively speaking this to the audience. 3. Are bodies of text constrained to 80 characters per line? Most pages do, however, the Archives page does not and has text that spans the entire width of the page. 4. Can text be resized through the browser or do CSS settings restrict size alteration? Text can be resized at different resolutions without detriment. 5. Is the contrast between text and its background color sufficient to make reading easy on the eyes? No, the color scheme heavily detracts from easier reading (see design considerations) 6. Is text broken into small, readable chunks and highlighted using headings, sub-headings and emphasis features where appropriate to assist in skimming? Yes. 7. Do you have testimonials and publish them on the site? There is a â€Å"Reviews† page that acts as a testimonials or critical acclaim although the mix of good and bad reviews is not concise. 8. Do you update the content regularly and don’t live by the phrase â€Å"set it and forget it†? Content has not been updated since 2007 so it appears the content has been â€Å"forgotten†. . Major headings are clear descriptive. Yes 10. Styles colors are consistent. No, see previous comments on color scheme. 11. Emphasis (bold, etc. ) is used sparingly. No, although there is an absence of b and em tags, emphasis is placed by using the stark contrast for header items in the form of color. 12. Ads pop? ups are unobtrusive. No, the menu pop-out overrides the underlying text. 13. Main copy is concise explanatory. Mostly, yes. As a poetry site each individual article accomplishes its own purpose although the particular arrangements used are not self-explanatory. 4. HTML page titles are explanatory. Yes. Appendix 2 – Site Navigation and Use Case Scenario Use Case Scenario Customer wants to know what others think about the site. 1. User visits homepage 2. User clicks About Us from menu 3. User clicks External Reviews/Links 4. User reads Reviews. | Customer wants to find a poem by X author 1. User visits homepage 2. User clicks the author from the author list 3. User reads poetry from author’s page 4. -OR- Click on catalog 5. Review publications list| How to cite Usability Evaluation and Recommendations, Essay examples